Exception Watch
Reads tracking against the appointment and flags the load that will be late while there is still time to tell someone.
10Designed, not yet running
AI agents for shipping and logistics companies
The load that is about to be late, before the customer calls about it.
Tracking data, carrier rates and detention clocks all exist already and all live in different places. A fleet reads them together and puts the exception in front of a dispatcher while it is still an exception rather than a claim.
Freight brokers, dispatchers, carriers, logistics managers
The architecture is specced and the guardrails are set, but no named account is running it yet. We say so rather than imply otherwise.
Where the day goes now
A load goes quiet and nobody notices until the receiver calls. Detention accrues and is billed late or not at all. A carrier's rate drifts above market for months. Invoicing waits on paperwork that arrived days ago and went into the wrong folder.
What it reads
Your TMS — McLeod, Aljex, Turvo or similar · ELD and tracking feeds · carrier rate confirmations · the email the paperwork arrives in
Read-only, through credentials you issue and can revoke in a click.The fleet
Six specialists, each with one job and a written cap.
Not one assistant asked to do everything. Six narrow agents that run on a schedule, hand their work to a person, and log what they did. You can read every one of their instructions.
Detention Clock
Tracks dwell at every stop and drafts the accessorial with the evidence attached, the day it accrues.
Rate Watch
Compares what you pay each carrier on each lane against the market you are actually seeing, and flags the drift.
Document Clerk
Matches BOL, POD and invoice, and flags the load that cannot bill and exactly what is missing.
Carrier Scorecard
On-time, claims and tender acceptance per carrier per lane — the number that should decide who gets the next load.
Appointment Chase
Tracks which appointments are unconfirmed and drafts the chase before it becomes a missed delivery.
06:30, before anyone opens a tab
The Morning Brief
One agent reads everything that changed overnight and says it out loud in under a minute. Items that need a person are named. Nothing in it was decided by the fleet.
Hear the Morning BriefSynthetic voice · invented data
0:00
“Good morning. Two hundred eleven loads in transit, four want a dispatcher. First: three loads will miss their appointment windows today and one of them is a receiver who charges for it — there is time to call ahead on all three. Second: detention is accruing at a Laredo stop, four hours and counting, and the accessorial is drafted with the tracking evidence attached. Third: eleven loads delivered clean but cannot invoice because the POD has not landed, and I have listed which driver and which load for each. No loads were tendered and no rates were committed.
Sample script · invented names and figures · Shipping & Logistics
What it never does
The same rule our own agents live under at the agency: unattended things hold read-only keys; anything that writes needs a person in the loop, per task.
- No agent tenders a load, books a carrier, or commits a rate.
- Accessorials are drafted with evidence; a person bills them.
- Carrier scorecards inform a decision a human makes.
- Nothing is communicated to a shipper or receiver without a dispatcher sending it.
How it is pricedDesigned, not yet running on a named operation. It is the closest industry on this list to the field-service work DIDM has already proved — routes, proof of service, an approval gate, same-day billing — with the map widened from a city to a lane.
Same architecture, different nouns
The other nine
01AttorneysDesigned, not yet running02Insurance AgenciesDesigned, not yet running03SchoolsRunning today04Marketing & Advertising AgenciesRunning today05Pool CompaniesRunning today06Construction CompaniesRunning today07Amazon SellersDesigned, not yet running08ManufacturingDesigned, not yet running09Warehouse & FulfillmentDesigned, not yet running
Name the one boring, repeated task.
That is the whole first conversation. We map freight brokers, dispatchers, carriers, logistics managers, pick the task your people would most like back, and show you what the first agent would do before it does anything.